Traditional IT support waits for things to break, then bills you to fix them. Our Managed Support is a partnership aimed at continuous optimization and zero downtime.
When custom code breaks after an Odoo update, or a user encounters a traceback error, our developers dive into the server logs and deploy a hotfix instantly.
Did you hire a new accountant? Our functional consultants provide 1-on-1 remote training to get your new hires up to speed on your specific Odoo setup.
We manage your Odoo.sh or AWS deployments. This includes optimizing PostgreSQL configs, managing disk space, and ensuring daily automated backups succeed.
Support hours can be used to add new fields, tweak PDF invoice templates, or adjust automated actions as your business processes evolve.
We monitor Odoo's security advisories and automatically apply critical CVE patches to your server, ensuring you are never vulnerable to known exploits.
Every 3 months, we sit down with your management team to review system usage, identify bottlenecks, and plan for the next phase of your digital transformation.
We offer three tiers of support based on the criticality of your Odoo system. Our SLAs (Service Level Agreements) are legally binding guarantees.
You email [email protected] or submit a ticket via your customer portal. It instantly routes to your dedicated team, generating an SLA timer so nothing gets lost.
A functional expert reviews the ticket. If it is a user error, they provide a video walkthrough. If it is a bug, they replicate it on a staging environment and escalate to a developer.
Our developers fix the issue in a separate branch. We push the code to a staging server via GitHub Actions, test it thoroughly, and only then deploy it to your live production server.
At the end of every month, you receive a detailed report showing exactly how many support hours were used, which users submitted the most tickets, and the average resolution time.
Yes. This is called a "Support Takeover." We will first conduct a thorough technical audit of your existing codebase, clean up any "spaghetti code", and then transition you to our Managed Support plans.
We typically use a retainer model (e.g., 20, 50, or 100 hours per month) billed at a discounted rate. Unused hours do not expire at the end of the month—they roll over, or can be allocated toward a larger feature build.
If you are on an Enterprise or Dedicated SLA, our automated monitoring tools (like Datadog or Sentry) will alert our DevOps team instantly—often before you even realize the system is down. We begin disaster recovery protocols immediately.
Absolutely. A significant portion of our support hours are spent doing exactly this. We host screen-share sessions, record training videos, and write custom SOPs for your team.
Minor patching is included. However, upgrading from Odoo 16 to Odoo 18 is a massive undertaking that requires rewriting custom code. Major version upgrades are scoped and billed as separate, standalone projects.
Don't let bugs and server downtime destroy your productivity. Partner with us for reliable, proactive Odoo support.